Posted this on the Xbox 360 forum. Still pissed about it, so I thought I would share it here as well. If anyone is thinking about the 360, I would say either think again, or wait a while.<br /><br /><br /><br />I am needing to vent just a little so thought I would try here. I was in the store on the day of release to purchase my new Xbox 360 which was to be a Christmas gift for my kids. After reading a few reviews about some of the problems, thought maybe I would test the console out. Unpacked everything and connected it to my projector. To my joy when I press the power button, I get 3 red flashing lights, and nothing else . Look around and try what limited options I have for trouble shooting, all with the same results. OK, I guess it is time to call for support. After a bit of a delay I get through, and I am informed that there is a problem with my console, and it needs to be returned for service. Wow, that was a big surprise. So they are going to ship me an empty cardboard box to return my console for servicing. This is the 29th of Nov when I placed this first call. After a week, I still hadn&#039;t received my box, so back to the phone I go. This time I get someone who tells me that the problem is not the console, but the power cord. That&#039;s right, not the power supply, but just the power cord !!! Finally after SEVERAL more phone calls I have a parcel show up at my door on the 17th of Dec. Finally 2 1/2 weeks after my first phone call I receive a box so that I can return my console. Since it is late on Friday, I can&#039;t actually ship it out untill Monday. Check the tracking number online, and have confirmation that the parcel has been delivered to the Microsoft service center at 8:30 am on the morning of Dec 20th. After a few more phone calls to see when I may receive it back, I am garunteed that it will be back in my hands before Christmas. Christmas came and went, and my kids still do not have there present. Time to make a few more calls. After waiting on hold, and talking briefly with a few people, I am cut off once, twice, three times.....<br /><br />Tonight I decided to call back again and try my luck. Yeah, I get to talk to someone who will not hang up on me. So know I have confirmation (maybe) that the console has been delivered to the service center as of 05-Jan-06. OK, so where the $*^#$ did it go on the 20th ????&nbsp; Maybe I will actually get this thing back next week.<br /><br />After all of this I would have to say this is the worst support that I have receive from ANY company&nbsp; :censoredsmilie: :rant: !!!! I am a computer service tech by trade so I know how a helpdesk works, and I know how the repair side of the business works. As a result I have been very patient, and have never lost my temper with the call center operatot as I know there is nothing the person I am talking with can do. This is the only company that has never been able to give me a straight answer. Every call that I have made, I have been told something different, and never the same thing twice. I have been offered a free game as compensation for my problems, and then told that it is impossible to do that. I have been told that I will receive a phone call to let me know what is happening, and then told they do not do that. I have been cut off and hung up on repeatedly.<br /><br />For a company that is pushing a product that they figure is so great they sure have a VERY POOR support system in place. After paying the ammount I did for this console, I would at least expect to get a phone call or an email to let me know what is happening with my console when it needs to be returned for service. After all I have owned this console for about a month and a half, and have never seen it turn on.<br /><br />Signed on very disappointed and upset XBox 360 owner.

that&#039;s harsh man...it really is frustrating to go through something like that.<br /><br />To bad you sent it to Microsoft, I&#039;d of just taklen it back to the store I got it from.<br /><br />Let us know how it turns out.&nbsp; <br /><br />Oh, and the &quot;we don&#039;t give out free games&quot; etc is bull....you&#039;ll have to fight for it, but I guarantee you can get reimbursed directly from Microsoft something for this trouble.&nbsp; My wife has a real nack at that...but this is your thread, so I won&#039;t get into that here. O0

hmm i like my normal xbox, but i think ill wait for ps3 to come out.

i have always stuck with the playstation, i picked it over the n64 way back and over the x box. the others always rush shit and make promises but sony knows to wait for true quality. didnt the dreamcast teach anyone that an early realease doesnt really help anyone?

lol i still have my 64.&nbsp; hell i still have my nintendo,&nbsp; that was a solid machine, still works,&nbsp; have to blow on the games once in a while, but who cares, super mario 1 and 3,&nbsp; excitebike, i will never forget the awesoem games lol

hey yah...any new news on this Dallas?

Yes, I actually have a working box now&nbsp; O0.<br /><br />I am still somewhat unimpressed by there support. From the initial phone call it was 8.5 weeks untill I finally had a working unit in my hands. I did receive a replacement conole, and when I connected it the thing still had the same problem. Called back, and foundout that it never was a problem with the unit, it was the power supply. Talked to a supervisor, and he tried to reason with me that &quot;Technically I have a working Xbox and the problem is just in the power supply&quot;. Needless to say that comment went over about as well as a lead balloon. After talking to this guy for over an hour, and ripping him a new one about his comment that I &quot;Do have a working Xbox&quot; I had a new power supply sent to me without having to return mine. <br /><br />Basically after making over 40 phone calls, and waiting 8.5 weeks I finally have a working Xbox. As well after being told several times that there was nothing they could do or offer for compensation I also received a free game, and a free wireless controller. <br /><br />While I am happy that I finally have a working game console, and the kids even moreso. I am still very soured over the support that I received from the company. But I do have to admit this thing looks awsome being projected onto an 8 foot screen&nbsp; :rockon:

no doubt...great to hear!!<br /><br />And at least they threw in some free stuff to *sorta* make up for some of the crap you went through.

LOL <br /><br />After all the garbage that I had to go through in order to get this thing fixed I find it really funny that I was more excited to get the phone call from the guy a couple of days later to make sure I had received everything and that the thing was finally working. After he offered to send me the free controller he said that he would give me a call either the next evening, or sometime the day after that. After being told several times that I would be called back or someone else would call me I said yeah right I will believe it when it happens. And what happens...... Friday afternoon I am sitting at work and my cell phone rings&nbsp; paz_smilie:. Here is the guy from Microsoft support phoning to make sure that I received the powersupply, and that it fixed my problem. As well he gave me a tracking number for the controller. Checked it out and purolator was attempting the delivery. It just goes to show that keeping the customer informed goes a lot farther than all of the free stuff sometimes. But I am still not giving the $150 + of free stuff back !

i will cetainly take the free stuff off your hands if you dislike it.

good to hear it went ok in the end